1. Introduction
This Privacy Policy ("Policy") describes how Tawasol ("Company", "we", "us", or "our") collects, uses, stores, processes, and protects your personal information when you use our WhatsApp Gateway service ("Service").
This Policy is a legally binding agreement between you and the Company. By accessing or using the Service, you expressly consent to the collection, use, and disclosure of your information as described in this Policy.
IF YOU DO NOT AGREE WITH THIS POLICY, YOU MUST IMMEDIATELY CEASE ALL USE OF THE SERVICE AND MAY NOT ACCESS OR USE THE SERVICE.
2. Information We Collect
Personal Information
We collect the following personal information:
- Name, email address, phone number, and contact information
- Company name, business information, and billing details
- Account credentials, passwords, and authentication data
- Payment information, billing addresses, and transaction history
- Profile information, preferences, and settings
- Any other information you voluntarily provide to us
Usage Data
We automatically collect usage data including:
- Message logs, communication history, and content transmitted through the Service
- Device information, IP addresses, browser type, and operating system
- Usage patterns, service interactions, and feature utilization
- Error logs, performance data, and technical diagnostics
- Location data (if enabled) and network information
Message Data
When you use the Service to send messages, we collect and store message content, recipient information, delivery status, and related metadata. This data is essential for providing the Service and ensuring message delivery.
IMPORTANT: YOU ARE SOLELY RESPONSIBLE FOR ALL MESSAGE CONTENT AND DATA YOU TRANSMIT THROUGH THE SERVICE. WE ARE NOT LIABLE FOR ANY CONTENT, PRIVACY VIOLATIONS, OR LEGAL ISSUES ARISING FROM YOUR MESSAGES.
3. How We Use Your Information
We use your information for the following purposes:
- Providing, maintaining, and improving the Service
- Processing transactions, managing accounts, and handling payments
- Sending service-related communications, updates, and notifications
- Detecting, preventing, and addressing fraud, abuse, or security issues
- Complying with legal obligations and responding to legal requests
- Analyzing usage patterns to improve user experience and service quality
- Enforcing our Terms of Service and protecting our rights and property
BY USING THE SERVICE, YOU CONSENT TO ALL USES OF YOUR INFORMATION AS DESCRIBED IN THIS POLICY.
4. Data Sharing and Disclosure
WE DO NOT SELL YOUR PERSONAL INFORMATION TO THIRD PARTIES.
We may share your information only in the following circumstances:
- With service providers, vendors, and partners who assist in operating the Service (under strict confidentiality agreements)
- When required by law, legal process, court order, or government request
- To protect our rights, property, safety, or the rights of our users
- In connection with a business transfer, merger, or acquisition
- With your explicit consent or at your direction
Legal Requirements: We may disclose your information without your consent when required by law, court order, or government regulation. You acknowledge that we are not liable for any disclosure required by law.
5. Data Security
We implement industry-standard security measures to protect your information
- Encryption of data in transit and at rest
- Secure servers and data centers with physical and digital safeguards
- Access controls, authentication, and authorization mechanisms
- Regular security audits and vulnerability assessments
NO SECURITY GUARANTEE: NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE. WE CANNOT GUARANTEE ABSOLUTE SECURITY OF YOUR INFORMATION. YOU USE THE SERVICE AT YOUR OWN RISK.
YOU ARE RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR ACCOUNT CREDENTIALS AND FOR ALL ACTIVITIES THAT OCCUR UNDER YOUR ACCOUNT.
6. Your Rights
Subject to applicable law, you have the following rights regarding your personal information:
- Right to Access: Request access to and receive a copy of your personal data
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal data, subject to legal and contractual obligations
- Right to Restriction: Request restriction of processing of your personal data
- Right to Data Portability: Request transfer of your data to another service provider
- Right to Objection: Object to processing of your personal data for certain purposes
- Right to Withdraw Consent: Withdraw your consent at any time, though this may affect Service availability
To exercise these rights, please contact us using the contact information provided below. We will respond to your request within 30 days, subject to verification of your identity.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law
- Account information is retained while your account is active and for a reasonable period thereafter
- Message data and logs are retained as necessary for Service operation and legal compliance
- Financial and transaction records are retained as required by law (typically 7 years)
- We may retain certain information after account deletion for legal, security, or business purposes
UPON ACCOUNT TERMINATION, WE MAY DELETE YOUR DATA IMMEDIATELY OR RETAIN IT AS REQUIRED BY LAW. YOU ARE RESPONSIBLE FOR BACKING UP YOUR DATA BEFORE TERMINATION.
8. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your use of the Service, improve functionality, and personalize your experience.
Types of cookies we use:
- Essential cookies required for Service operation and security
- Analytics cookies to understand usage patterns and improve the Service
- Functional cookies to remember your preferences and settings
- Advertising cookies (if applicable) for targeted advertising
You can control cookies through your browser settings, but disabling certain cookies may affect Service functionality.
9. Third-Party Services
The Service may integrate with or link to third-party services, including
- Payment processors for transaction handling
- Cloud hosting and infrastructure providers
- Analytics and monitoring services
- WhatsApp and other messaging platforms
Third-Party Privacy: WE ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OF THIRD-PARTY SERVICES. YOU ACKNOWLEDGE THAT YOUR USE OF THIRD-PARTY SERVICES IS AT YOUR OWN RISK, AND YOU SHOULD REVIEW THEIR PRIVACY POLICIES.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
BY USING THE SERVICE, YOU CONSENT TO THE TRANSFER OF YOUR INFORMATION TO COUNTRIES OUTSIDE YOUR JURISDICTION, INCLUDING COUNTRIES THAT MAY NOT PROVIDE THE SAME LEVEL OF DATA PROTECTION AS YOUR HOME COUNTRY.
11. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
IF YOU ARE UNDER 18, YOU MUST NOT USE THE SERVICE. IF WE DISCOVER THAT WE HAVE COLLECTED INFORMATION FROM A CHILD UNDER 18, WE WILL DELETE SUCH INFORMATION IMMEDIATELY.
12. Your Responsibilities
YOUR DATA RESPONSIBILITY
YOU ARE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR ALL DATA, CONTENT, AND INFORMATION YOU TRANSMIT, STORE, OR PROCESS THROUGH THE SERVICE. ANY PRIVACY VIOLATIONS, DATA BREACHES, OR LEGAL ISSUES ARISING FROM YOUR USE OF THE SERVICE SHALL BE ENTIRELY YOUR RESPONSIBILITY AND LIABILITY.
You are responsible for:
- Ensuring all data you transmit complies with applicable privacy laws and regulations
- Obtaining proper consent from individuals before collecting or processing their data
- Protecting the privacy and security of data you collect through the Service
- Complying with data protection laws applicable to your jurisdiction and use case
- Backing up your data regularly, as we are not responsible for data loss
13. Changes to This Privacy Policy
We reserve the right to modify, update, or change this Privacy Policy at any time, at our sole discretion, without prior notice. Material changes will be posted on this page with an updated "Last Updated" date.
Continued Use Constitutes Acceptance
Your continued use of the Service after any changes to this Policy constitutes your acceptance of the modified Policy. If you do not agree to the changes, you must immediately stop using the Service and terminate your account.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us
Email: contact@tawasol.site
Address: Sadat City - Egypt
Acknowledgment
BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS PRIVACY POLICY. YOU UNDERSTAND THAT YOUR USE OF THE SERVICE CONSTITUTES ACCEPTANCE OF ALL TERMS AND CONDITIONS SET FORTH IN THIS POLICY, AND YOU ARE SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE PRIVACY LAWS AND REGULATIONS.