Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Tawasol ("Company", "we", "us", or "our") governing your access to and use of the WhatsApp Gateway service ("Service").

By accessing, registering for, or using the Service in any manner, you expressly acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms and all applicable laws and regulations.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY CEASE ALL USE OF THE SERVICE AND MAY NOT ACCESS OR USE THE SERVICE.

2. Service Description

The Service provides a WhatsApp Business API Gateway platform that enables businesses to send and receive messages, manage contacts, automate communications, and integrate WhatsApp messaging capabilities into their applications.

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied.

3. User Responsibilities and Liability

You accept full responsibility for:

• All messages sent through your account, including content, recipients, and timing
• Compliance with all applicable laws, regulations, and WhatsApp's Terms of Service and Business Policy
• Obtaining proper consent from recipients before sending messages
• Ensuring all content sent complies with local and international laws
• Protecting your account credentials and preventing unauthorized access
• Any financial losses, legal penalties, or damages resulting from your use of the Service
• All costs, expenses, and legal fees arising from any claims, disputes, or legal actions related to your use of the Service

Consequences of Misuse

Any misuse, abuse, or violation of these Terms or applicable laws through your use of the Service will result in:

• Immediate termination of your account without notice or refund
• You being held fully liable for all resulting damages, losses, and legal consequences
• Potential legal action against you for violations of laws or third-party rights
• Reporting to relevant authorities and WhatsApp for policy violations
• You indemnifying and holding the Company harmless from all claims, damages, and expenses

4. Prohibited Uses

The following activities are STRICTLY PROHIBITED and will result in immediate account termination::

• Sending spam, unsolicited messages, or bulk messages without proper consent
• Using the Service for any illegal, fraudulent, or unauthorized purposes
• Violating WhatsApp's Terms of Service, Business Policy, or Community Guidelines
• Sending messages containing illegal content, hate speech, harassment, or threats
• Impersonating others, providing false information, or misrepresenting your identity
• Transmitting viruses, malware, or any harmful code
• Attempting to reverse engineer, decompile, or extract the Service's source code
• Interfering with, disrupting, or attempting to breach the Service's security
• Using automated systems to send messages in violation of rate limits
• Sending messages to recipients who have opted out or requested to be removed
• Violating any applicable data protection, privacy, or telecommunications laws
• Any activity that could damage the Company's reputation or result in legal liability

5. Account Registration and Security

To use the Service, you must::

• Be at least 18 years old or have valid parental/guardian consent
• Provide accurate, complete, and truthful registration information
• Maintain the security and confidentiality of your account credentials
• Immediately notify us of any unauthorized access or security breach
• Comply with all applicable laws and regulations in your jurisdiction

You are solely responsible for all activities that occur under your account, regardless of whether you authorized such activities.

6. Payment Terms

By subscribing to the Service, you agree to the following payment terms:

• Non-Refundable: All fees paid are NON-REFUNDABLE under any circumstances, except as required by applicable law. No refunds will be provided for partial periods, unused services, or account termination.
• Automatic Renewal: Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date. You authorize us to charge your payment method automatically.
• Price Changes: We reserve the right to modify pricing at any time. Price changes will be communicated 30 days in advance, but continued use constitutes acceptance.
• Payment Failure: Failed payments will result in immediate service suspension. We are not responsible for any losses resulting from payment failures.
• No Refunds: Refunds are at our sole discretion and are not guaranteed. Once payment is processed, it is considered final.

ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE UNLESS REQUIRED BY LAW.

7. Service Availability and Disclaimers

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no representations or warranties of any kind:

• We do not guarantee uninterrupted, error-free, or secure operation of the Service
• We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice
• We are not responsible for any downtime, data loss, or service interruptions
• We do not guarantee compatibility with all devices, networks, or third-party services
• We are not liable for any issues arising from WhatsApp's policies, API changes, or service limitations

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8. Limitation of Liability

Liability Exclusions:

• Loss of profits, revenue, data, or business opportunities
• Costs of substitute services or products
• Damages resulting from your misuse or violation of these Terms
• Damages resulting from third-party actions, including WhatsApp's policies or service changes
• Any indirect, incidental, or consequential damages
• Damages beyond our reasonable control, including force majeure events

9. Indemnification

INDEMNIFICATION OBLIGATION

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS THE COMPANY, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES) ARISING OUT OF OR RELATING TO:

Indemnification Scope:

• Your use or misuse of the Service
• Your violation of these Terms or any applicable laws
• Your violation of any third-party rights, including intellectual property or privacy rights
• Any content, messages, or data you transmit through the Service
• Any claims or disputes arising from your use of the Service
• Any damages, losses, or legal consequences resulting from your actions

10. Intellectual Property

All content, features, functionality, trademarks, logos, and intellectual property of the Service are owned by the Company and protected by international copyright, trademark, patent, and other intellectual property laws.

You are strictly prohibited from:

• Copying, modifying, or creating derivative works of the Service
• Reverse engineering, decompiling, or disassembling the Service
• Removing or altering any copyright, trademark, or proprietary notices
• Using the Service's intellectual property for any commercial purpose without written authorization

11. User Content and Data

YOUR SOLE RESPONSIBILITY

You are solely and exclusively responsible for:

• All content, messages, and data you transmit through the Service
• Ensuring your content does not violate any laws, regulations, or third-party rights
• Obtaining all necessary licenses, permissions, and consents for your content
• Backing up your data regularly, as we are not responsible for data loss

YOU ARE SOLELY RESPONSIBLE FOR BACKING UP YOUR DATA. WE ARE NOT LIABLE FOR ANY DATA LOSS, CORRUPTION, OR DELETION.

12. WhatsApp Compliance

You must strictly comply with WhatsApp's Terms of Service, Business Policy, and Community Guidelines. This includes:

• Obtaining proper consent before sending messages
• Respecting opt-out requests and do-not-contact lists
• Using approved message templates for business-initiated conversations
• Complying with WhatsApp's rate limits and sending policies

13. Termination

Termination by Company

We may terminate or suspend your account immediately, without prior notice or refund, for::

• Violation of these Terms of Service
• Violation of WhatsApp's policies or applicable laws
• Non-payment of fees or payment failure
• Fraudulent, illegal, or unauthorized activity
• Misuse, abuse, or violation of the Service
• At our sole discretion, for any reason or no reason

Effects of Termination

Upon termination, your access to the Service will be immediately revoked, all data may be deleted, and no refunds will be provided. You remain liable for all obligations and consequences arising from your use of the Service.

14. Changes to Terms

We reserve the right to modify, update, or change these Terms at any time, at our sole discretion, without prior notice. Material changes will be posted on this page with an updated "Last Updated" date.

Continued Use Constitutes Acceptance

Your continued use of the Service after any changes to these Terms constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must immediately stop using the Service and terminate your account.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company operates, without regard to its conflict of law provisions.

Any disputes, claims, or legal proceedings arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in the Company's jurisdiction.

YOU AGREE TO RESOLVE ANY DISPUTES THROUGH BINDING ARBITRATION OR IN THE COURTS OF THE COMPANY'S JURISDICTION, AND YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements, understandings, or communications, whether oral or written.

18. Contact Information

If you have any questions, concerns, or disputes regarding these Terms of Service, please contact us:

Email: contact@tawasol.site
Address: Sadat City - Egypt